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Levies Online
In line with the Australian Governments 2006 e-Government strategy, Levies Revenue Service is advancing its levy collection process. The introduction of Levies Online will create the opportunity for levy payers to submit their returns electronically.
The online lodgement process will ensure Levies Revenue Service move forward towards its vision of providing a service that meet's users needs, establishing connected service delivery, achieving value for money and enhancing public sector capability.
About Levies Online
- Levies Online - Current events
- Levies Online Roll Out
- Levies Online Pilot
- How does Levies Online work?
- Levies Online Tutorials
- Frequently Asked Questions
- Contact Levies Online
Levies Online - Current Events
|
Dates |
Event |
Description
|
|---|---|---|
| Sep – Dec 2007 | Online Pilot | Pilot targeting a portion of levy payers. |
| December 2007 | Evaluate pilot | Evaluate pilot outcomes and seek endorsement for online roll out live. |
| January 2008 | Start roll out | Roll out levies online with specific roll out plan for different commodities. Roll out will be done at different time for each commodity. |
| August 2008 | Review | Review of the roll out and online system. |
| November 2008 | Online Release 2008 | Release of the Levies Online schedule for 2008. |
| November 2009 | Review | Review of the roll out of Levies Online in 2008. |
| November 2009 | Online Release 2009 | Release of the Levies Online schedule for 2009. |
Levies Online Roll Out
Levies Online has commenced its Online Roll Out Project for 2009.
The Roll Out Project involves the implementation of Levies Online across different commodities Australia wide. The Roll Out Project, starting in 2008, will be carried out over a four year period to cope with the uptake of system users.
The Roll Out Schedule for 2009 (below) details the return types and return dates scheduled to be implemented in 2009. Subsequent schedules will be released December each year.
| Return Imp | Return | 1st Online Return Due Date | Return Type |
|---|---|---|---|
| 2009 | Deer Velvet | 28 April 2009 | Quarter |
| Cattle & Livestock Livecorp | 28 July 2009 | Monthly | |
| Beef/Livestock Slaughter | 28 July 2009 | Monthly | |
| Cattle & Live-Stock Export | 28 July 2009 | Monthly | |
| Cattle & Live-Stock | 28 August 2009 |
Monthly |
|
| Macropod Annual | 28 August 2009 |
Annual |
|
| Wool | 28 August 2009 |
Monthly |
|
| Wool Annual | 28 August 2009 |
Annual |
|
| Horses / Game Animals | 28 September 2009 |
Monthly |
|
| Macropod Monthly | 28 September 2009 |
Monthly |
|
| Ratites | 28 September 2009 |
Monthly |
|
| Goat Fibre | 28 October 2009 |
Quarter |
|
| Cattle & Live-Stock Annual | 31 October 2009 |
Annual |
|
| Egg Promotion Monthly | 28 October 2009 |
Monthly |
|
| Laying Chickens | 28 December 2009 (within 2 months) |
Monthly |
|
| Meat Chickens | 28 December 2009 (within 2 months) |
Monthly |
See the Roll Out schedule for 2008.
| Return Imp | 1st Online Return Due Date | Return | Return Type |
|---|---|---|---|
| 2008 | 28 July 2008 | Grains | Quarter |
| 28 July 2008 | Wheat | Quarter | |
| 28 August 2008 | All Milk Levy | Monthly | |
| 28 August 2008 | Wheat Export Annual | Annual | |
| 28 October 2008 | Wheat Export Monthly | Monthly | |
| 28 October 2008 | Pigs, Buffalo & Deer | Monthly | |
| 28 October 2008 | Macadamia Nuts | Quarter | |
| 28 November 2008 | Sugar Cane | Monthly | |
| 28 November 2008 | Cotton | Monthly |
For more details on the Roll Out please contact:
Levies, Contracts and Services Central Office
Levies Online Project Manager
Email: Levies online
Ph: 1800 022 384
Levies Online Pilot
The initial Pilot was carried out using a sample of selected levy payers located in the Melbourne Metropolitan office caseload. Approximately 20 levy payers of whom lodge Cattle & Livestock Transaction Levy returns and 20 levy payers of whom lodge Grain Levy returns were selected. The pilot was held between mid September till December 2007.
The selected levy payers included a range of sizes and complexity of businesses to provide adequate testing of the functionality and useability of the system.
The pilot required the lodgement of both an online and hard copy return to enable the Levies Online Project Team to verify all returns received. All participants were required to complete the Levies Online Survey after their first submission of an electronic lodgement. The surveys were used during the evaluation stage of the pilot to analyse the overall satisfaction of the client.
How does Levies Online work?
Levy payers will be able to register themselves to become an online levy payer. Once the online users are registered, they will receive a username and password to submit web based versions of the current levy forms.
Levy payers are then able to lodge returns, change account details and view previous returns. Levy payers will still be able to submit manual return forms.
Note: If you have never paid a levy before, please contact the Levies Revenue Services branch to apply.
Levies Online Tutorials
For your convenience Levies Online have developed a series of online tutorials to help users with using the online service. The demonstrations below are broken up into the different processes completed.
Registering as a first time user 
.wmv (1.0mb 2.30min)
Changing your account details .wmv (1.27mb 2.33min)
Lodging a return online .wmv (2.40mb 3.40min)
Reviewing your return history .wmv (1.29mb 1.53min)
Frequently Asked Questions
The below table addresses the Frequently Asked Questions about Levies Online. If your question does not appear below, please feel free to contact the Levies Online Project Team
- Do we have to lodge online?
- Will this replace the hardcopy return process?
- Can we still do hardcopy returns when we are registered for online lodgement?
- Does it cost me anything to apply?
- What are the advantages to online lodgement?
- How do I register if I haven't paid rates before?
- Will online lodgement work in remote location or using dial-up internet?
- Can I do amendments to an online return once lodged?
- How will I know when online lodgement will be available for my commodity?
- What computer application do we need to use online?
- What happens if the server goes down while I'm in the middle of entering a return?
- Is the information used on the Levies Online website safe?
Do we have to lodge online?
No. Online lodgement is not compulsory.
Will this replace the hardcopy return process?
No. There will always be a facility for lodging hardcopy returns.
Can we still do hardcopy returns when we are registered for online lodgement?
Yes. The hardcopy lodgement process will work hand-in-hand with electronic lodgement but levy payers should only lodge returns electronically or manually, not both.
Does it cost me anything to apply?
No. The online lodgement is free.
What are the advantages to online lodgement?
- No errors in calculating return values
- No issues with losing returns in the mail
- Reduces the processing time for some levy payers
- Reduces processing errors
- Availability to update personal details easily
- Availability to review previous returns electronically and
- Reduces paperwork.
How do I register if I haven't paid rates before?
Contact the Levies Revenue Services office, and staff will be able to set you up as an agent in the System.
Will online lodgement work in remote location or using dial-up internet?
Yes. Some areas may face delays as the web page moves from page-to-page but lodgement is automatic after the return is lodged (submit button is executed).
Can I do amendments to an online return once lodged?
No. Once a return is lodged all adjustments/refunds must be arranged through Levies Revenue Services Central Office as per the manual return adjustments/refunds process.
How will I know when online lodgement will be available for my commodity?
After the Pilot, the roll out of all Levies Online return types will be sent to all current levy payers. Additionally, the information will be available on this web page.
What computer application do we need to use online?
Internet access is required. No additional applications are required to use Levies Online.
What happens if the server goes down while I'm in the middle of entering a return?
In the off chance a return is submitted during a server malfunction the return will be placed in a queue until the server is next available.
Yes. Levies online is password protected and all possible security arrangements have been made to protect your data. However, we recommend you consult your internet specialist to ensure you take all necessary security measures when logging on
Levies Online do not accept responsibility for any loss, disruption or damage to your data or your computer system which may occur whilst using material derived from this website.
Contact Levies Online
Levies, Contracts and Services Central Office
Levies Online Project Manager
Email: Levies online
Ph: 1800 022 384
Hours of operation: 9 am - 5 pm
Levies Victoria Regional Office
Freecall: 1800 683 839
Fax: 03 9322 5500
Hours of operation: 9 am - 5 pm
Levies Sydney Regional Office
Freecall: 1800 625 103
Fax: 02 9325 6677
Hours of operation: 9 am - 5 pm
Levies Brisbane Regional Office
Freecall: 1800 647 801
Fax: 07 3716 9177
Hours of operation: 9 am - 5 pm
Levies Perth Regional Office
Freecall: 1800 895 506
Fax: 08 9334 1677
Hours of operation: 9 am - 5 pm
Levies Adelaide Regional Office
Freecall: 1800 814 961
Fax: 08 8201 6099
Hours of operation: 9 am - 5 pm