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Client Service Charter
From the Secretary
This Client Service Charter expresses our commitment to providing you with quality service. It provides information on our service responsibilities and the standard of service you can expect from us.
Our service promise determines how we interact with you and complements the Australian Public Service Values and Code of Conduct. It is also aligned to our departmental values— professionalism, fairness, respect, integrity and openness.
We have developed our Client Service Charter in consultation with our staff and stakeholders, and will review it regularly for relevance and effectiveness. We also report annually on our performance against the charter in our department’s annual report.
We aim to be professional, accountable and transparent in all our dealings with clients, and to maintain a strong client focus. We are strongly committed to delivering the highest standard of client service and continually seek to improve on it. Your feedback on our service, and our Client Service Charter, will help us do this.
Dr Conall O’Connell
Client Service Charter 2007 
PDF [376kb] 
Word [39kb]
If you have any trouble accessing the above files contact Planning, Reporting and Risk Management
